Support

Contact us

For more information or general enquiries, please email info@paybybankapp.co.uk

For press requests only, please contact the press office at: paybybankapp@capellapr.com

FAQs

Pay by Bank app is part of the VocaLink family of brands. To find out more about VocaLink please visit the website www.vocalink.com
Yes – Pingit supports any UK bank account.
You can use Pay by Bank app on a tablet instead of your smartphone if your tablet has Pingit installed.
If you have the latest version of Pingit and Pay by Bank app isn't part of it, please contact Pingit here
We are currently in discussions with other banks to integrate Pay by Bank app. In the meantime, anyone can download Pingit and start using Pay by Bank app today regardless of who you bank with.
Pay by Bank app transactions are very secure as your financial details are held by your bank only and are never passed onto the retailer or a third party.
Yes. Pay by Bank app is a free service within your mobile banking app.
If you lose your phone no-one will be able to make any Pay by Bank app purchases with your account as it is protected with your Pingit password.
Please contact the retailer you made the purchase from.
Refer to secure transactions
‘Request to Pay’ helps businesses and customers create and send requests for payment. It delivers greater flexibility, convenience and money management by turning the request into a secure token and delivering it to the customers mobile banking app. If you’re receiving a payment request, it allows you to choose if, how and when you want to respond with a payment.
There are no payment limits for a Pay by Bank app purchase, just make sure you have the funds in your account.
If you’re interested in offering Pay by Bank app to your customers we’d love to hear from you. Get in touch here
We’ve designed Pay by Bank app to work with the majority of web browsers accessed across desktops, laptops, tablets and mobile phones. We recommend that you use the latest version of your web browser to get the best and most secure experience.

Pay by Bank app supports the current and previous major releases of Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer.

If you use older web browsers you might notice that some of the functions and features stop working as we make upgrades to Pay by Bank app. If you have difficulties using Pay by Bank app please ensure you are using the latest version of a recommended browser.